Refund policy

We have a 14-day return policy, pieces must be in the same condition that you received it - unused, unwashed items in their original packaging and with tags, to be eligible for a return. For hygiene reasons, we will not accept returns on worn or damaged items.

To start a return, you can contact us at hello@elara.kids.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

To start a exchange process, please contact us at hello@elara.kids.

Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we have approved your return, please contact us at hello@elara.kids.