We currently ship to Singapore, Australia, China, Malaysia, Hong Kong, Thailand, Vietnam, South Korea, Indonesia, Japan, New Zealand, India, Philippines and United Kingdom. If your country isn’t listed at checkout, feel free to contact us hello@elara.kids.

We offer a wide coverage in shipping options, please find the list of countries in the checkout process.

Please note that international shipments may undergo customs inspections, which could extend the shipping duration.

Shipping costs for international orders are determined by the size of your order and will be displayed clearly during the checkout process.

For deliveries within Singapore, if you miss the delivery, the courier company will typically make up to two more attempts to deliver your package over the following days. After that, the package will be returned to us. You can also contact the carrier provided in your tracking link for more information and updates by providing your tracking number and contact details.

For international deliveries, you will receive instructions on the next steps from the selected local courier.

If you need further assistance with any of the above, feel free to reach out to hello@elara.kids 

The delivery schedules are set by third-party courier services hence we cannot provide a specific date or time. We recommend reviewing the indicative shipping and delivery timeframe information before placing your order.

No, we do not offer self-collection service for any orders.